Frequently Asked Questions
Q: How is Wunderlich pronounced and what does it mean?
A: Voonder-lish. Our company bears the name of our founder and President, Erich Wunderlich.
Q: Can you ship to my country?
A: We regularly ship our products all over the world. You may place an online order and select your country. If you do not see your country listed, please email firstname.lastname@example.org
Q: Do you sell parts or accessories for any other brands besides BMW?
A: We also offer a wide range of products for the Yamaha Super Ténéré and the Triumph Tiger Explorer. In the future we will expand to offer products for other bikes as well. However, many of our products are universal and will fit any brand of motorcycle. Currently we have a wide range of general accessories, tools, hardware and maintenance products including LIQUI MOLY lubricants and additives, MAHLE filters, and many high quality workshop tools to help service your bike. You can find these under the 'Other Brands' and 'Other Products' links in the navigation.
Q: Do you sell Original BMW parts?
A: No, we are limited to carrying only those items that are in the Wunderlich program. For other products, please contact one of our dealers.
Q: Is Wunderlich the world's largest supplier of aftermarket BMW Parts and Accessories?
A: Very likely, we are unaware of another company that has more items or addresses more models for BMW Motorcycles.
Q: What is the Warranty on Wunderlich Parts in North America?
A: Most of our parts are covered by a one-year warranty. During this period, should a warranty issue arise, we will either repair or replace the defective item at our option. Our warranty does not apply to parts that have been modified or damaged by the user. The bottom line however is that your satisfaction is our number one goal, so should you have a problem after a year, please let us know and we may still be able to help you out.
Q: Do you accept returns?
A: Yes. We allow 100% refund or exchanges on items that are in their original package, new and resellable for 45 days from the invoice date. Please see our Returns page for complete details.
Q: Is your online shopping system secure?
A: Absolutely! We have taken great care to ensure that your information is handled securely. Our systems are constantly monitored and we are PCI compliant.
Q: Can I come to your facility?
A: Yes, you are very welcome to stop by! We have a small showroom and everything in stock is available for purchase or we'll be glad to show you any Wunderlich item you may be interested in. Since we are mainly a mail order business, we may be in the warehouse and not the showroom. Please ring the doorbell and we'll be happy to assist you. Please note our business hours below.
Q: Where are you located?
Q: How do I contact you?
A: Email: email@example.com, Telephone: (Toll Free) 1.866.830.9990 or 1.831.761.1070, or Fax: 1.831.761.1183
Q: Can you install parts for me?
A: No, we do not install accessories at our facility. Most of our accessories are geared toward owner installation, so you may be able to do it yourself. You may want to review the instructions to see what is involved with installation. Most of our products have installation instructions available on the product page. Find the part for which you need instructions and then there will be a link on the right side if instructions are available. If you need information about installing a part for which there are no instructions, please send email to:firstname.lastname@example.org
For a list of dealers that carry and install our products, please click the "Dealers" link in the navigation above.
Q: The instructions are in German (*%!)
A: We are constantly updating our instructions as needed and adding newly translated English instructions. Unfortunately, there are still a few products for which English instructions do not exist. If you received a product with German instructions, please first check our website to see if English instructions are available. To do this, you will need to find the part on our website and the easiest way may be to search by part number. Once you have located the part, if instructions are available, there will be a link on the upper right side. If you do not find the instructions there, please email us and we'll help as quickly as possible.
Q: I saw a part on the German website but I can't find it on yours. What's the deal with that?
A: Often times, new parts are listed on the German website before they are actually available. With very few exceptions, we do not add new parts to our website until we receive the first shipment of a particular part. If you have any questions about the availability of an item that you can't find on our website, please email: email@example.com
Q: Part numbers on the German Wunderlich website and/or German catalog are different.
A: Wunderlich changed all of the part numbers in late March 2013 commensurate with the rollout of their new website. Wunderlich America is still using the old part numbers currently and until the conversion process has been completed, if you can't find a product that you see in the German catalog or the German website, please email to firstname.lastname@example.org and we will assist you.