FAQ

Q: How is Wunderlich pronounced and what does it mean?

A: Voonder-lish. Our company bears the name of our founder and President, Erich Wunderlich.

Q: Can you ship to my country?

A: We regularly ship our products all over the world. You may place an on-line order and select your country. If you do not see your country listed, please E-Mail info@wunderlichamerica.com

Q: Do you sell parts or accessories for any other brands besides BMW?

A: We also offer a wide range of products for the Yamaha Super Ténéré. In the future we will expand to offer products for other bikes as well. Many of our products will also fit any brand of motorcycle.

Q: Do you sell Original BMW parts?

A: No, we are limited to carrying only those items that are in the Wunderlich program. For other products, please contact one of our dealers. See the "How to Shop" tab.

Q: Is Wunderlich the world's largest supplier of aftermarket BMW Parts and Accessories?

A: Very likely, we are unaware of another company that has more items or addresses more models for BMW Motorcycles.

Q: What is the Warranty on Wunderlich Parts in North America?

A: Most of our parts are covered by a one-year warranty. During this period, should a warranty issue arise, we will either repair or replace the defective item at our option. Our warranty does not apply to parts that have been modified or damaged by the user. The bottom line however is that your satisfaction is our number one goal, so should you have a problem after a year, please let us know and we may still be able to help you out.

Q: Do you accept returns?

A: Yes. We allow 100% refund or exchanges on items that are in their original package, new and uninstalled for 30 days from the purchase date. Please see our Returns page for complete details.

Q: Is your on-line shopping system secure?

A: Absolutely! We have taken great care to ensure that your information is handled securely. Our systems are constantly monitored and we are PCI compliant.

Q: Can I come to your facility?

A: Yes, you are very welcome to stop by! We have a small showroom and everything in stock is available for purchase or we'll be glad to show you any Wunderlich item you may be interested in. Since we are mainly a mail order business, we may be in the warehouse and not the showroom. Please ring the doorbell and we'll be happy to assist you. Please note our business hours below.

Q: Where are you located?

A: 125 Hangar Way #160-170, Watsonville, CA 95076 USA. If you are not familiar with the area contact us by email or phone for directions, or use these links to find us. Google Maps | MapQuest

Q: How do I contact you?

A: Email: info@wunderlichamerica.com, Telephone: (Toll Free) 1.866.830.9990 or 1.831.761.1070, or Fax: 1.831.761.1183

Q: Can you install parts for me?

A: No, we do not install accessories at our facility. Most of our accessories are geared toward owner installation, so you may be able to do it yourself. You may want to review the instructions to see what is involved with installation. Most of our products have installation instructions available on the product page. Find the part for which you need instructions and then there will be a link on the right side if instructions are available. If you need information about installing a part for which there are no instructions, please send E-Mail to:support@wunderlichamerica.com

For a list of dealers that carry and install our products, please check the "How to Shop" tab above.

Q: The instructions are in German (*%!&#)

A: We are constantly updating our instructions as needed and adding newly translated English instructions. Unfortunately, there are still a few products for which English instructions do not exist. If you received a product with German instructions, please first check our web site to see if English instructions are available. To do this, you will need to find the part on our web site and the easiest way may be to search by part number. Once you have located the part, if instructions are available, there will be a link on the upper right side. If you do not find the instructions there, please e-mail us and we'll help as quickly as possible.

Q: I saw a part on the German web site but I can't find it on yours. What's the deal with that?

A: Often times, new parts are listed on the German web site before they are actually available. With very few exceptions, we do not add new parts to our web site until we receive the first shipment of a particular part. If you have any questions about the availability of an item that you can't find on our web site, please E-Mail: support@wunderlichamerica.com

Q: Part numbers on the German Wunderlich web site and/or German catalog are different.

A: Wunderlich changed all of the part numbers in late March 2013 commensurate with the rollout of their new web site. Wunderlich America is still using the old part numbers currently and until the conversion process has been completed, if you can’t find a product that you see in the German catalog or the German web site, please e-mail to info@wunderlichamerica.com and we will assist you.